Consulting Architect - Observability (R7236)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

You will have the opportunity to work with tremendous Services, Engineering and Sales teams and wear many hats. This is a critical role, as Consultants have an amazing chance to make an immediate impact on the success of Elastic and our customers.

What You Will Be Doing:

We are looking for a delivery architect who demonstrates visionary leadership by orchestrating and implementing Elastic solutions, generating customer business value from our products. Grouping responsibilities in the following areas:

Assess and Design

Thoroughly analyze and understand customer business pain points and intricate technical challenges

Gather requirements in complex enterprise customer environments
Master Elastic solution architectural design on platforms integrating with other enterprise technologies
Create and build out customer road maps
Demonstrate technical authority by proficiently articulating complex technical solutions in clear language, effectively persuading the audience to embrace recommended best practices while presenting and delivering Elastic's optimal solutions.

Implement and Deliver

Lead technology workshops that include hands-on mentoring, whiteboarding, and solution development
Deliver outcome-based solutions
Lead, hands-on-deploy (from data onboarding, configuration, visualizations, alerting), and seamlessly integrate Elastic products and APIs into intricate platform architectures, harnessing years of technical expertise
Master data modeling, develop and optimize queries, tune and scale clusters, prioritizing fast search and analytics at scale
Solve our customers’ most challenging platform, configuration, observability and data problems

Grow and Expand

Orchestrate and implement capacity planning in mission-critical environments
Perform technical audits, upgrades, platform migrations, and use-case expansion
Work with and guide our customers along their ever-maturing Observability journey

Influence and Collaborate

Work closely with the Elastic Engineering, Product Management, and Support teams to identify feature enhancements, extensions, and product defects
Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns
Be a mentor/coach for your fellow Elastic consultants
Demonstrated ability to communicate to a variety of stakeholders up to the C-suite level

What You Bring Along:

Minimum of 5 years as a Consulting Architect or senior IT functional leadership experience
History of working as a Consultant delivering professional services engagements
Strong customer advocacy, relationship-building, presentation and communications skillsAbility to lead meetings with project owners and C-level stakeholders.
Ability to articulate the business value of an outcome-based delivery while being technically savvy and hands-on.
Demonstrated experience of technical leadership throughout project lifecycles
Solid experience deploying Elastic Observability solutions or similar domains (Splunk, Datadog, Dynatrace, New Relic, AppDynamics, Sentinel, Grafana Labs)
Hands-on experience in on-prem systems and/or public/private cloud platforms like AWS, Azure, GCP, Openstack
Hands-on experience in Linux
Good understanding of networking, security, containerization, serverless, DevOps in system landscapes and infrastructure automation knowledge.
Experience utilizing programming or scripting languages in a corporate environment like Python, Javascript, Go or Chef/Puppet etc.
Understanding of databases
Ability and willingness to travel from time to time as required
Comfortable working remotely in a highly distributed team

Bonus Points:

BS or Master in Computer Science
Certifications and specialization in IT Ops, Infrastructure, APM, Data Engineering, Machine Learning, Data Infrastructure
Deep understanding of Elasticsearch and Lucene, including Elastic Certified Engineer certification
Experience working closely with a pre-sales organization in scoping the needs of Customers
Experience with Statement of Work delivery
Experience with both Agile and Waterfall methodologies
Experience contributing to an open-source project or documentation
Experience as a Software Engineer, System Administrator, or DevOps Engineer
Hands-on experience with large distributed systems from an architecture and development perspective
Knowledge of information retrieval and/or analytics domain
Understanding of Windows, Mac, Linux Operating Systems, and Java
Experience as a technical instructor or public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving - We match up to $1500 (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

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